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Our Culture

The Cold Stone Culture

“We Will Make People Happy”

At Cold Stone Creamery, we consider ourselves fortunate to be in the "people business." Who wouldn’t get a thrill out of serving up a Founder’s Favorite or a Cold Stone Creation dreamed up by the wild imagination of an excited 5-year old peering at us through the glass? The fact is, smiling is contagious around here. You might even say we’re really in the "smiles" business.

You see, our concept of “what we do for a living” goes far beyond selling ice cream. Consider the first five words of our Mission Statement:  “We will make people happy.”  At Cold Stone, we stand by these words in everything we do at our more than 1,400 stores across the world. From the energetic Cold Stone Creamery crew singing your praises when they hear that “cha-ching” in the tip jar, to the laughter of a family enjoying an after-dinner treat – if it has to do with being happy, you’ll find it at your local Cold Stone Creamery. 

We know that putting smiles on people's faces makes a difference in the world, which is why we’re active in and committed to the communities where we work and live. Read about our Community Involvement.

We take tremendous pride in Cold Stone's innovative heritage and culture. It’s what makes us, well, us. Whether it’s in our stores or in the halls of our world headquarter office, you’ll see, smell, hear, and taste the excitement we have for what we do (especially when walking by the lab where our Tastemaster invents incredible new flavors of ice cream). Quite simply, making the best ice cream for the world to enjoy is our passion, and delivering happiness is our expertise.

Ice cream innovation and excitement take place every day at every Cold Stone Creamery store. So, when something extra is happening, it's a sure bet it's something worth checking out at your local store. See What's Happening to stay abreast of all the latest goings on in our fun, happy, sometimes crazy existence making the Ultimate Ice Cream Experience®. It might be a national fundraiser for a charitable organization or the unveiling of a brand new ice cream flavor. The happenings change all the time, but they are always unique, and they always taste fantastic.